Person-Centered Care

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You must have care or treatment that is tailored to you and meets your needs and preferences.

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Dignity and Respect

 

You Must be treated with dignity and respect at all times while you're receiving care and treatment.

This includes making sure:

ₒ  You have privacy when you need and want it

ₒ  Everybody is treated as equals

ₒ  You're given any support you need to help you remain independent and                  involved in your local community 

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Consent

 

You (or anybody legally acting on your behalf) must give your consent before any care or treatment is given to you.

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Safety

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You must not be given unsafe care or treatment or be put at risk or harm that could be avoided.

Provider must assess the risks to your health and safety during any care or treatment and make sure their staff have the qualifications, competence, skills and experience to keep you safe.

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Safeguarding from Abuse

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You must not suffer any form of abuse or improper treatment while receiving care.

This includes:

ₒ  Neglect

ₒ  Degrading treatment

ₒ  Unnecessary or disproportionate restraint

ₒ  Inappropriate limits on your freedom

                                                                                                                                 

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Food and Drink

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You must have enough to eat and drink to keep you in good health while you receive care and treatment.

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Premises and Equipment

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The places you receive care and treatment and the equipment used in it must be clean, suitable and looked after properly.

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The equipment used in your care and treatment must also be secure and used properly.

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Complaints

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You must be able to complain about your care and treatment.

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The provider of your care must have a system in place so they can handle and respond to your complaint.  They must investigate it thoroughly and take action if problems are identified.

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Good Governance

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The Provider of your care must have plans that ensure they can meet these standards.

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They must have effective governance and systems to check on the quality and safety of care.  These must help the service improve and reduce any risks to your health, safety and welfare.

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Staffing

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The provider of your care must have enough suitably qualified, competent and experienced staff to make sure they can meet these standards.

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Their staff must be given the support, training and supervision they need to help them do their job.

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Fit and Proper Staff

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The provider of your care must only employ people who can provide care and treatment appropriate to their roll.  They must have strong recruitment procedures in place and carry out relevant checks such as on applicants'' criminal records and work history.

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Duty and Candor

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The provider of your care must be open and transparent with you about your care and treatment.

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Should something go wrong, they must tell you what has happened, provide support and apologies.

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Display of Ratings

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The provider of your care must display their CQC rating in a place where you can see it.  They must also include this information on their website and make our latest report on their service available to you.

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